Customer Care
CUSTOMER CARE / PRESS / WHOLESALE / COLLABORATIONS INFO@KRATOMILANO.COM
FORMS OF PAYMENT
ALL PAYMENTS ARE PROCESSED WITH PAY PAL or AMAZON PAYMENTS – SECURE ONLINE PAYMENTS SYSTEM.
IF YOU DON'T HAVE PAY PAL ACCOUNT, YOU CAN STILL COMPLETE YOUR PURCHASE BY CLICKING ON PAYPAL BUTTON AND CHOOSING CREDIT OR DEBIT CARD PAYMENT OPTIONS, WHICH WILL TAKE YOU TO A SECURE PAY PAL WEBPAGE TO COMPLETE THE PAYMENT.
IF FOR VARIOUS REASONS YOU CAN NOT COMPLETE CHECK-OUT PROCESS, AS AN ALTERNATIVE PLEASE VISIT KRATO STORE ON ETSY AND PLACE AN ORDER THERE.
FREE SHIPPING
KRATO SHIPS PACKAGES EVERY OTHER DAY MONDAY THROUGH FRIDAY. THEREFORE, IT MAY TAKE 1 TO 2 DAYS TO FILL YOUR ORDER AND SHIP.
KRATO OFFERS COMPLIMENTARY SHIPPING WORLDWIDE ON ALL ORDERS. ‘FREE SHIPPING’ ORDERS ARE SHIPPED WITH REGISTERED POST. TRACKING NUMBERS WILL BE PROVIDED VIA EMAIL AND COULD BE TRACKED ON THE WEBSITE OR POST WEBSITE OF THE COUNTRY OF DESTINATION.
STRATING FROM JANUARY 2019 MOST OF THE ORDERS WILL BE SHIPPED FROM OUR DISTRIBUTION OFFICE IN FRANCE.
SHIPPING TIMES VARY DEPENDING ON THE COUNTRY OF DESTINATION. USUAL DELIVERY TIMES ARE:
ITALY 5-7 BUSINESS DAYS
FRANCE 2-4 BUSINESS DAYS
EUROPEAN COUNTRIES 5-7 BUSINESS DAYS
NORTH AMERICA 7-14 BUSINESS DAYS
REST OF THE WORLD 10-20 BUSINESS DAYS +
SHIPPING TIMES ARE ESTIMATED AND COULD VARY DEPENDING ON TIME OF YEAR AND LOCAL POSTAL SERVICE. KRATO IS NOT RESPONSIBLE FOR ANY POSTAL DELAYS.
IF YOU ARE CONCERNED ABOUT DELIVERY TIME OF YOUR ORDER, VISIT YOUR LOCAL POST OFFICE AND ASK FOR ASSISTANCE PROVIDING THE TRACKING #.
IF FOR ANY REASON THE PACKAGE COULD NOT BE DELIVERED (FOR EXAMPLE IF THE ADDRESS PROVIDED IS INCORRECT), THE PACKAGE WILL BE RETURNED BACK TO US. IN THIS CASE WE WILL NOTIFY THE CUSTOMER BY EMAIL.
EXPRESS SHIPPING
KRATO OFFERS EXPRESS SHIPPING AT ADDITIONAL COSTS. CUSTOMER CAN SELECT ‘EXPRESS SHIPPING’ AT CHECKOUT AND WE WILL SHIP THE ORDER THE SAME OR THE NEXT BUSINESS DAY WITH UPS COURIER.
ESTIMATED DELIVERY TIME IS 2-3 BUSINESS DAYS WITHIN EUROPEAN COURTIERS AND 3-7 BUSINESS DAYS OUTSIDE OF EU.
SHIPPING TIMES ARE ESTIMATED AND COULD VARY DEPENDING ON DESTINATION, TIME OF YEAR AND LOCAL UPS SERVICE. KRATO IS NOT RESPONSIBLE FOR ANY SHIPPING DELAYS.
IT IS CUSTOMER’S RESPONSIBILITY TO RECEIVE THE PACKAGE WHEN THE COURIER ARRIVES OR ARRANGE DELIVERY PICK-UP. CUSTOMER HAS 5 BUSINESS DAYS TO CLAIM THE PACKAGE BEFORE IT IS SENT BACK.
CUSTOMER IS RESPONSIBLE FOR ANY ADDITIONAL SHIPPING CHARGES AND ANY CUSTOMS FEES INCURRED FROM IMPORTING GOODS.
RETURNS/EXCHANGES
RETURNS ARE ACCEPTED FOR MOST ITEMS IN NEW/PERFECT/UNUSED CONDITION IF RETURNED WITHIN 1 MONTH OF PURCHASE FOR A REFUND. PLEASE EMAIL INFO@KRATOMILANO.COM BEFORE RETURNING THE ITEM. FINAL SALE ITEMS AND CUSTOM ORDERS AND ARE NOT ELIGIBLE FOR A REFUND.
IF ALL CONDITIONS ARE MET, THE ORIGINAL FORM OF PAYMENT WILL BE CREDITED, WHEN THE ITEM WILL BE DELIVERED BACK TO US.
RETURN SHIPPING AND COST IS THE RESPONSIBILITY OF THE CUSTOMER. WHEN RETURNING AN ITEM, WE RECOMMEND TO ARRANGE TRACTABLE SHIPPING TO BE SURE THAT WE RECEIVED THE ITEM AND COULD PROCEED WITH A REFUND.
CUSTOM-MADE ITEMS ARE FINAL SALE.